Frequently Asked Questions

Everything you need to know about shopping with White Cross E-Store.

How long does shipping typically take?

Standard shipping usually takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our Returns Portal to start your process and receive a prepaid shipping label.

How do I know which size to order?

Each product page features a detailed Size Guide. We recommend measuring yourself and comparing it to our chart, as our contemporary fits may vary slightly between collections.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments through Klarna and Afterpay.

Can I change or cancel my order after it's placed?

To ensure fast delivery, we process orders immediately. You can change or cancel your order within 60 minutes of placement by contacting our customer support team.

Are your materials sustainably sourced?

White Cross is committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or sustainable Tencel fibers.